Resume
Ashleigh Lund
Ashleigh Lund
70 Faraday Drive
Hardwick Green
TS19 8NY
Employment May 2010-Present Nanny
I look after two children aged 5 and 7. I get them up in the morning and get them washed, dressed and fed before taking them to school. While the children are at school I do a bit of light housework, e.g. hoover, polish, iron and wash clothes. I pick the children up from school and make tea for both children and mother. After we have had tea we then have activity time which consists of paint, baking and adventure walks.
Sept 2009 – Feb 2010 Ethel Austin, Billingham
Senior Sales. I was responsible for the general opening of the store. My duties included advertising the store, opening and closing the store, reconciling both the tills and cash safe at the beginning and end of the day, trying to boost sales, merchandising and all the paper work for the day to day sales. My duties also include covering the manager’s day off and taking on her general duties, good housekeeping, setting up for sales and promotions, checking off deliveries, cash handling and serving customers with great customer service skills.
Oct 2008 – Sept 2009 CC Clothing, Yarm
Assistant Manager. I was responsible for the general opening of the store as we were a brand new shop. For four weeks I acted as manager. My duties included advertising the store, the general set up of the store, opening and closing the store, reconciling the till both at the beginning and end of the day, keeping track of sales and trying to boost sales, preparing rota’s for four weeks in advance, supervising staff, window dressing and all paper work for the day to day sales. As assistant manager now my duties include keeping note of which packs sell better than others, how to boost sales for the clothing not selling so well, setting up for sale, banking every three days, making note of items being transferred in and out of the store, checking off deliveries, filling out discrepancy forms if needed, covering manager’s day off and taking on her general duties, cash handling and serving customers with great customer service skills.
Jul 2005 – Oct 2008 Tesco Ltd, Durham Road, Stockton-on-Tees.
Worked as a customer service assistant. Role involved serving customers at checkout, handling cash, dealing with enquiries/complaints, ensuring stock was replenished and maintaining cleanliness. I was responsible for putting money into the tills, reconciling the safe, checking the accounts were in order for the shop, signing high security documentation and problem solving (e.g. solving customer problems). I had to have good attention to detail as I had to sort damaged goods from those which were still available for sale. Targets had to be met constantly to ensure that customers’ needs were met and profits were made in the shop. I could be audited at any time by mystery shoppers so I had to maintain high standards at all times. Worked on the reception desk for a short time. This role involved answering phone calls, transferring calls, sorting mail, welcoming visitors and dealing with any customer complaints over the phone, in addition to general office duties. Temporary team leader. Role consisted of running the line, sorting problems and helping customers. Helping staff members with training and any problems over work hours.
Sept 2003 - Sept 2005 Stockton Riverside College.
Nursery assistant. I was responsible for looking after children aged 0-4. Organised daily events for children and ensured that schedules were maintained for the children. It was important to maintain good housekeeping to optimise safety levels for the children. Good attention and observational skills were needed when looking after the children. The nursery operated to regulations set by Ofsted and underwent audits to ensure that these were met. Became competent in the use of Microsoft Office when completing assignments
EDUCATION
June 2008 – June 2010 Stonebridge College
ASET level 3 and Diploma in Teaching Assistance and First Aid
Sept 2003 - Sept 2005 Stockton Riverside College
Child care and Education. Gained certificates in OFSTED Suitable Persons Check, Child Protection, Fire Safety, First Aid and CRB checks.
Sept 1998 - June 2003 Billingham Campus School
GCSE English Language B
GCSE English Literature C
GCSE Maths D
Plus 6 GCSEs grade B-E
Hobbies/Interests
I enjoy dancing and am currently taking ballroom lessons. I have completed the Manchester 10K run and raised money for Cancer Research.
I also enjoy reading and walking in my spare time.
REFEREES on request
70 Faraday Drive
Hardwick Green
TS19 8NY
Employment May 2010-Present Nanny
I look after two children aged 5 and 7. I get them up in the morning and get them washed, dressed and fed before taking them to school. While the children are at school I do a bit of light housework, e.g. hoover, polish, iron and wash clothes. I pick the children up from school and make tea for both children and mother. After we have had tea we then have activity time which consists of paint, baking and adventure walks.
Sept 2009 – Feb 2010 Ethel Austin, Billingham
Senior Sales. I was responsible for the general opening of the store. My duties included advertising the store, opening and closing the store, reconciling both the tills and cash safe at the beginning and end of the day, trying to boost sales, merchandising and all the paper work for the day to day sales. My duties also include covering the manager’s day off and taking on her general duties, good housekeeping, setting up for sales and promotions, checking off deliveries, cash handling and serving customers with great customer service skills.
Oct 2008 – Sept 2009 CC Clothing, Yarm
Assistant Manager. I was responsible for the general opening of the store as we were a brand new shop. For four weeks I acted as manager. My duties included advertising the store, the general set up of the store, opening and closing the store, reconciling the till both at the beginning and end of the day, keeping track of sales and trying to boost sales, preparing rota’s for four weeks in advance, supervising staff, window dressing and all paper work for the day to day sales. As assistant manager now my duties include keeping note of which packs sell better than others, how to boost sales for the clothing not selling so well, setting up for sale, banking every three days, making note of items being transferred in and out of the store, checking off deliveries, filling out discrepancy forms if needed, covering manager’s day off and taking on her general duties, cash handling and serving customers with great customer service skills.
Jul 2005 – Oct 2008 Tesco Ltd, Durham Road, Stockton-on-Tees.
Worked as a customer service assistant. Role involved serving customers at checkout, handling cash, dealing with enquiries/complaints, ensuring stock was replenished and maintaining cleanliness. I was responsible for putting money into the tills, reconciling the safe, checking the accounts were in order for the shop, signing high security documentation and problem solving (e.g. solving customer problems). I had to have good attention to detail as I had to sort damaged goods from those which were still available for sale. Targets had to be met constantly to ensure that customers’ needs were met and profits were made in the shop. I could be audited at any time by mystery shoppers so I had to maintain high standards at all times. Worked on the reception desk for a short time. This role involved answering phone calls, transferring calls, sorting mail, welcoming visitors and dealing with any customer complaints over the phone, in addition to general office duties. Temporary team leader. Role consisted of running the line, sorting problems and helping customers. Helping staff members with training and any problems over work hours.
Sept 2003 - Sept 2005 Stockton Riverside College.
Nursery assistant. I was responsible for looking after children aged 0-4. Organised daily events for children and ensured that schedules were maintained for the children. It was important to maintain good housekeeping to optimise safety levels for the children. Good attention and observational skills were needed when looking after the children. The nursery operated to regulations set by Ofsted and underwent audits to ensure that these were met. Became competent in the use of Microsoft Office when completing assignments
EDUCATION
June 2008 – June 2010 Stonebridge College
ASET level 3 and Diploma in Teaching Assistance and First Aid
Sept 2003 - Sept 2005 Stockton Riverside College
Child care and Education. Gained certificates in OFSTED Suitable Persons Check, Child Protection, Fire Safety, First Aid and CRB checks.
Sept 1998 - June 2003 Billingham Campus School
GCSE English Language B
GCSE English Literature C
GCSE Maths D
Plus 6 GCSEs grade B-E
Hobbies/Interests
I enjoy dancing and am currently taking ballroom lessons. I have completed the Manchester 10K run and raised money for Cancer Research.
I also enjoy reading and walking in my spare time.
REFEREES on request