SKILL SUMMARY
Eight years child teaching and care experience
Two years experience in supervision and training of Customer Relations
Self-motivated, confident to work under supervision or alone
Efficient and reliable in time management and organizational skills
Energetic, positive, caring attitude
Innovative and logical in problem solving, remaining calm under stress
Good knowledge of successful customer service techniques and communication
Experience in money and budget management
ACHIEVEMENTS
National Pool Lifeguard Qualification 2006 / 2008
St Johns Ambulance, First Aid Child Care
BC Food Safe Level 1
Full clean British driving license
Duke of Edinburgh Gold award
EMPLOYMENT
(On Call) Nanny Babysitting Whistler; BC, Canada (Apr 2009 - Sept 2009)
Worked in a large well established nanny-ing organisation, assigned a range of positions depending on clients needs
Often cared for various families for weeks at a time and gained relationships with children
Travelled with local family to America
Carried out housekeeping duties on some jobs incl.; cooking, cleaning, running errands and caring for the familys animals
Worked with local world-renowned hotels to provide on-call childcare for guests
Emergency contact for the local day-care
Minis/Child Ski Instructor - Whistler Blackcomb Ski School; BC, Canada (Nov 2008 Apr 2009)
Teaching children of varying ages and levels to ski
Solely responsible for groups of 5+ children teaching all over the resort on varying terrains
Empathized and cared for tired, upset or sick children, including meal preparation
Communicated with parents regarding behaviour, sickness or incidents
Responsible for maintaining child safety, including accompanying children to clinic
Customer Relations Supervisor - Homebase; Leicester, UK (Dec 2006 Nov 2008)
Responsible for 6+ cashiers on shift, delegating tasks and rotations
Ongoing customer service including greeting customers, dealing with customer complaints and comments effectively
Balancing tills after daily sales
Advising on customers interior and exterior paintwork; extensive technical knowledge
Selling large garden furniture suites, home décor and garden machinery
Maintaining inventory, including ordering & display
Achieved a strong understanding of a successful large national business
Lifeguard/Asst. Swim Instructor - Leisure Connections; Leicester, UK (Nov 2006- Nov 2008)
Teaching children of varying age and ability competency in the water
Extensive training and knowledge of water rescue and wet side first aid
Supervising general swimming of up to 45 persons of varying abilities
Involved in general up keep of pool and surrounding facilities
Took bookings, organized and ran parties and planned pool events
Working as receptionist at front-end, distributing tickets and providing customer service
Voluntary Classroom Assistant St John the Baptist Primary School (2005 - 2007)
Took small groups of children out of the larger class to aid reading and writing, often the groups included children with behavioural difficulties
Organised a class art projects including pottery and sewing
Assisted teachers at lunchtimes with playground and dinner hall management
Voluntary Dance Teaching Asst. - Leicester Dance Company; Leicester, UK (2002 2008)
Taught dance to large groups often with class sizes of over 20 children
Helped Dancer instructor with class management
EDUCATION
Undergraduate at University of Reading - completion in Sept 2012
Leicester Grammar School, (2000 - 2008) - 4 A-levels (A-B), 10 GCSEs (A-B)
References available on request