Resume
Pat Addo
Personal Profile
I am a conscientious worker who works well in a team as well as on my own initiative. I am organised, pro-active, committed and very hard working. I am ambitious, punctual, reliable and enthusiastic always aiming at producing best work results. I have the ability to act in a professional, flexible and friendly manner and under pressure. I am able to prioritise my work effectively to meet deadlines, which means I am able to manage my time. Also, I am very well organised and can adapt to changes effectively. I am proficient in the use of the computer.
Skills Profile
Communication:
I have good communication skills including tact and diplomacy. I have good interpersonal relation skills. I have learnt through experience in my career, the need to maintain and sustain a polite, friendly and helpful manner and to cultivate a good listening habit.
Team Work:
I believe in team work and have experience of working within a team-based culture which involved commitment, tolerance, planning, organising and facing challenges together, as well as resolving conflict and playing my part as a team member.
Problem Solving:
I am driven to meet customer/client satisfaction and objectives.
I have the ability to define core problems and look for solutions.
I have the ability to maintain and remain calm and efficient at all times possible.
Qualities:
I have excellent interpersonal skills and utilising time management. I am loyal and enjoy flexibility, stability and like facing challenges.
EDUCATION AND QUALIFICATIONS
DEC, 2011 One Week Training in Sterile Services:
Collection, Decontamination and Cleaning Processes,
Inspection, Assembling and Packing, Sterilizing Practices,
Health & Safety and Manual Handling
July 2007 Basic Computer literacy and information technology
1973-1978 O levels: Business Studies, Economics, Government, Home Management,
Mathematics, General Science, English
Professional Qualifications:
1) Foundation Certificate in Fundraising Management – Module 1
2) Completed the Module 2 Certificate Course in Fundraising Management run by the Institute of Fundraising - Feb –May, 2006
3) NVQ Level 2 Certificate in Infection Control
4) Undertaking the City and Guilds Level 3 Certificate in Assessing Candidates Course - Trainee Assessor
5) City and Guilds Level 3 in Health and Social Care. (2003)
EMPLOYMENT:
Flexserve UK Limited: 2012 – Date
Care Assistant
Main Duties:
My daily duties include delivering appropriate support to service users.
I undertake direct care tasks and participate in shift working as required. Contribute to the development, implementation and review of the Personal Care Plans of the service users. I help develop and maintain links with professional agencies and other organisations in the interest of the service users. I help develop and maintain relationships with the families, friends, advocates and care managers of the service users. Contribute to the development and review of care standards within the home. Accompany clients to locations outside the home, such as to physicians' offices or on outings,
I participate in staff meetings on a regular basis.
I keep records and make reports as required.
Develop and maintain good housekeeping practices.
I make sure all appointments are kept. Promote involvement in social activities.
Observe the confidentiality of each client which is vital and of utmost importance.
Assist in the provision, planning and co-ordination of services delivered to users in connection with their personal, physical, emotional, medical, social or occupational needs as specified in the Personal Plan.
Uphold the personal dignity and the right to privacy of service users.
Unique Express Services: Nov. 2011 -2012
Operations Officer
Main Duties on this job among others include:
- Answer, screen and transfer inbound phone calls
- Receive and direct visitors and clients
- General clerical duties including photocopying, fax and mailing
- Prepare written responses to routine enquiries
- Resolve administrative problems and inquiries
- Prepare responses to correspondence
- Create and modify documents such as invoices, reports, memos, letters and financial statements
- Prepare agenda and make arrangements for meetings
Efua Sey Cultural Academy (ESCA) Feb. 2010 – Oct. 2011
Projects Co-ordinator
Main duties on this job among others include:
- Co-ordinate and Organise Project activities
- Networking with other organisations
- Produce Minutes/reports and associated project documentation
- Co-ordinate Projects activities
- Lead process, take initiatives
- Identify, develop and organise projects
- Liaise with all stake holders, among others.
Allied Security Contracts Limited: Feb. 2009-Jan 2011
Administrative Officer
Duties include providing information to clients in person and on the phone; interviewing clients; mediating on client’s behalf, for example, by writing letters or making phone calls, helping clients to fill in forms when applying for benefits and/or tax or pension credit, researching information using reference material and relevant websites, making assessment of client's situation.
From this job I have developed the following skills:
• Flexible in responding to changing priorities and work under pressure at busy times.
• Effective team-working to achieve set goals within time constraints.
• Excellent Interpersonal skills and telephone manner.
• Reliable team member who can work on my own initiative if the need arise.
• Maintaining confidential case records and administrative systems
• have good negotiating skills
• Good organisational skills and able to keep records
• Given equal opportunities to all individuals regardless of race, gender or sex etc.
• Quality client/customer focus
Unique Professional Care Agency: Nov. 2007 – May. 2009
Care Assistant
Duties on this job included:
Perform health-care related tasks, such as monitoring vital signs.
Administer bedside and personal care, such as ambulation and personal hygiene assistance.
Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
Perform housekeeping, duties such as cooking, cleaning, washing clothes and dishes, and running errands.
Caring for individuals during periods of incapacitation, family disruption or convalescence, providing companionship, personal care and help in adjusting to new lifestyles.
Instruct and advise clients on issues such as household cleanliness, utilities, hygiene, and nutritional care.
Plan, shop for, and prepare meals, including special diets, and assist families in planning, shopping for, and preparing nutritious meals.
Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
Transport clients to locations outside the home, such as to physicians' offices or on outings,
Unique Professional Care:
2007 to 2009 Baby sitter
Look after infants and babies in terms of dressing and bathing
Prepare baby feed as well as feed them
Wash and sterilize baby bottles
Change baby nappy
Take care of baby throughout the night
Hazelwood Lodge Senior Support worker
2007 to 2011
Working in a residential setting as part of a team of carers promoting good practice within the home. Ensuring that the highest level of care standards is delivered to the Residents at all times. Implementing all organisational procedures and maintaining registered home requirements. My role is to identify the needs and monitor the welfare of the service users, to ensure their continued wellbeing and co-ordinate and supervise care staff accordingly. Whilst working very closely with the Home Care Manager I am also responsible for the over all management of the home which includes being accountable for decision making in the absence of the manager or the Deputy.
My daily duties include delivering appropriate support to the service users who have learning disabilities under the direction of the Home Manager.
I tailor make individual care plans for the service users. I undertake direct care tasks and participate in shift working as required. Contribute to the development, implementation and review of the Personal Care Plans of the service users. I act as a key worker to service about two service users. I help develop and maintain links with professional agencies and other organizations in the interest of the service users. I help develop and maintain relationships with the families, friends, advocates and care managers of the service users. Contribute to the development and review of care standards within the home.
I participate in staff meetings on a regular basis and act as the staff secretary.
I keep records and make reports as required.
Develop and maintain good house keeping practices.
I make sure all appointments are kept. Promote involvement in social activities.
Observe the confidentiality of each client which is vital and of utmost importance.
Assist in the provision, planning and co-ordination of services delivered to users in connection with their personal, physical, emotional, medical, social or occupational needs as specified in the Personal Plan.
To uphold the personal dignity and right to privacy of service users.
Efiba Arts and African Cultural Development (Efiba Arts): Sept. 2007 – Jan.2009
Projects Officer
Organising the technical, logistical and personnel details for productions of Efiba Arts and African Cultural Development.Working in close collaboration in supervising rehearsals, training, performances, workshops and supplementary classes.
Developing projects and raising of funds to support the running of the projects
Liaising and networking with other organisations
Attending training programmes and meetings
Researching funding opportunities available
VOLUNTARY WORK
Angolan Community Association: July 2007- Sept. 2007
Volunteer Administrator
Duties include providing information to clients in person and on the phone; interviewing clients;mediating on client’s behalf, for example, by writing letters or making phone calls, helping clients to fill in forms when applying for benefits and/or tax or pension credit, researching information using reference material and relevant websites, making assessment of client's situation.
City of London Business College (City-LBC): Feb. 2005 - June 2007
Fundraising Officer/ Welfare Officer/ Dev. Officer
Developing Projects and raising of funds to support running of the projects.
Giving advice and counseling to students and seeing to their welfare and wellbeing.
Developing courses and seeking accreditation for courses.
Liaising with other organisations and networking.
Attending meetings and training sessions.
Coordinating and organising short courses.
Coordinating student’s placement and assessment.
Interest: computing, reading, listening to music and cooking.
REFERENCES
Available on request
I am a conscientious worker who works well in a team as well as on my own initiative. I am organised, pro-active, committed and very hard working. I am ambitious, punctual, reliable and enthusiastic always aiming at producing best work results. I have the ability to act in a professional, flexible and friendly manner and under pressure. I am able to prioritise my work effectively to meet deadlines, which means I am able to manage my time. Also, I am very well organised and can adapt to changes effectively. I am proficient in the use of the computer.
Skills Profile
Communication:
I have good communication skills including tact and diplomacy. I have good interpersonal relation skills. I have learnt through experience in my career, the need to maintain and sustain a polite, friendly and helpful manner and to cultivate a good listening habit.
Team Work:
I believe in team work and have experience of working within a team-based culture which involved commitment, tolerance, planning, organising and facing challenges together, as well as resolving conflict and playing my part as a team member.
Problem Solving:
I am driven to meet customer/client satisfaction and objectives.
I have the ability to define core problems and look for solutions.
I have the ability to maintain and remain calm and efficient at all times possible.
Qualities:
I have excellent interpersonal skills and utilising time management. I am loyal and enjoy flexibility, stability and like facing challenges.
EDUCATION AND QUALIFICATIONS
DEC, 2011 One Week Training in Sterile Services:
Collection, Decontamination and Cleaning Processes,
Inspection, Assembling and Packing, Sterilizing Practices,
Health & Safety and Manual Handling
July 2007 Basic Computer literacy and information technology
1973-1978 O levels: Business Studies, Economics, Government, Home Management,
Mathematics, General Science, English
Professional Qualifications:
1) Foundation Certificate in Fundraising Management – Module 1
2) Completed the Module 2 Certificate Course in Fundraising Management run by the Institute of Fundraising - Feb –May, 2006
3) NVQ Level 2 Certificate in Infection Control
4) Undertaking the City and Guilds Level 3 Certificate in Assessing Candidates Course - Trainee Assessor
5) City and Guilds Level 3 in Health and Social Care. (2003)
EMPLOYMENT:
Flexserve UK Limited: 2012 – Date
Care Assistant
Main Duties:
My daily duties include delivering appropriate support to service users.
I undertake direct care tasks and participate in shift working as required. Contribute to the development, implementation and review of the Personal Care Plans of the service users. I help develop and maintain links with professional agencies and other organisations in the interest of the service users. I help develop and maintain relationships with the families, friends, advocates and care managers of the service users. Contribute to the development and review of care standards within the home. Accompany clients to locations outside the home, such as to physicians' offices or on outings,
I participate in staff meetings on a regular basis.
I keep records and make reports as required.
Develop and maintain good housekeeping practices.
I make sure all appointments are kept. Promote involvement in social activities.
Observe the confidentiality of each client which is vital and of utmost importance.
Assist in the provision, planning and co-ordination of services delivered to users in connection with their personal, physical, emotional, medical, social or occupational needs as specified in the Personal Plan.
Uphold the personal dignity and the right to privacy of service users.
Unique Express Services: Nov. 2011 -2012
Operations Officer
Main Duties on this job among others include:
- Answer, screen and transfer inbound phone calls
- Receive and direct visitors and clients
- General clerical duties including photocopying, fax and mailing
- Prepare written responses to routine enquiries
- Resolve administrative problems and inquiries
- Prepare responses to correspondence
- Create and modify documents such as invoices, reports, memos, letters and financial statements
- Prepare agenda and make arrangements for meetings
Efua Sey Cultural Academy (ESCA) Feb. 2010 – Oct. 2011
Projects Co-ordinator
Main duties on this job among others include:
- Co-ordinate and Organise Project activities
- Networking with other organisations
- Produce Minutes/reports and associated project documentation
- Co-ordinate Projects activities
- Lead process, take initiatives
- Identify, develop and organise projects
- Liaise with all stake holders, among others.
Allied Security Contracts Limited: Feb. 2009-Jan 2011
Administrative Officer
Duties include providing information to clients in person and on the phone; interviewing clients; mediating on client’s behalf, for example, by writing letters or making phone calls, helping clients to fill in forms when applying for benefits and/or tax or pension credit, researching information using reference material and relevant websites, making assessment of client's situation.
From this job I have developed the following skills:
• Flexible in responding to changing priorities and work under pressure at busy times.
• Effective team-working to achieve set goals within time constraints.
• Excellent Interpersonal skills and telephone manner.
• Reliable team member who can work on my own initiative if the need arise.
• Maintaining confidential case records and administrative systems
• have good negotiating skills
• Good organisational skills and able to keep records
• Given equal opportunities to all individuals regardless of race, gender or sex etc.
• Quality client/customer focus
Unique Professional Care Agency: Nov. 2007 – May. 2009
Care Assistant
Duties on this job included:
Perform health-care related tasks, such as monitoring vital signs.
Administer bedside and personal care, such as ambulation and personal hygiene assistance.
Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
Perform housekeeping, duties such as cooking, cleaning, washing clothes and dishes, and running errands.
Caring for individuals during periods of incapacitation, family disruption or convalescence, providing companionship, personal care and help in adjusting to new lifestyles.
Instruct and advise clients on issues such as household cleanliness, utilities, hygiene, and nutritional care.
Plan, shop for, and prepare meals, including special diets, and assist families in planning, shopping for, and preparing nutritious meals.
Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
Transport clients to locations outside the home, such as to physicians' offices or on outings,
Unique Professional Care:
2007 to 2009 Baby sitter
Look after infants and babies in terms of dressing and bathing
Prepare baby feed as well as feed them
Wash and sterilize baby bottles
Change baby nappy
Take care of baby throughout the night
Hazelwood Lodge Senior Support worker
2007 to 2011
Working in a residential setting as part of a team of carers promoting good practice within the home. Ensuring that the highest level of care standards is delivered to the Residents at all times. Implementing all organisational procedures and maintaining registered home requirements. My role is to identify the needs and monitor the welfare of the service users, to ensure their continued wellbeing and co-ordinate and supervise care staff accordingly. Whilst working very closely with the Home Care Manager I am also responsible for the over all management of the home which includes being accountable for decision making in the absence of the manager or the Deputy.
My daily duties include delivering appropriate support to the service users who have learning disabilities under the direction of the Home Manager.
I tailor make individual care plans for the service users. I undertake direct care tasks and participate in shift working as required. Contribute to the development, implementation and review of the Personal Care Plans of the service users. I act as a key worker to service about two service users. I help develop and maintain links with professional agencies and other organizations in the interest of the service users. I help develop and maintain relationships with the families, friends, advocates and care managers of the service users. Contribute to the development and review of care standards within the home.
I participate in staff meetings on a regular basis and act as the staff secretary.
I keep records and make reports as required.
Develop and maintain good house keeping practices.
I make sure all appointments are kept. Promote involvement in social activities.
Observe the confidentiality of each client which is vital and of utmost importance.
Assist in the provision, planning and co-ordination of services delivered to users in connection with their personal, physical, emotional, medical, social or occupational needs as specified in the Personal Plan.
To uphold the personal dignity and right to privacy of service users.
Efiba Arts and African Cultural Development (Efiba Arts): Sept. 2007 – Jan.2009
Projects Officer
Organising the technical, logistical and personnel details for productions of Efiba Arts and African Cultural Development.Working in close collaboration in supervising rehearsals, training, performances, workshops and supplementary classes.
Developing projects and raising of funds to support the running of the projects
Liaising and networking with other organisations
Attending training programmes and meetings
Researching funding opportunities available
VOLUNTARY WORK
Angolan Community Association: July 2007- Sept. 2007
Volunteer Administrator
Duties include providing information to clients in person and on the phone; interviewing clients;mediating on client’s behalf, for example, by writing letters or making phone calls, helping clients to fill in forms when applying for benefits and/or tax or pension credit, researching information using reference material and relevant websites, making assessment of client's situation.
City of London Business College (City-LBC): Feb. 2005 - June 2007
Fundraising Officer/ Welfare Officer/ Dev. Officer
Developing Projects and raising of funds to support running of the projects.
Giving advice and counseling to students and seeing to their welfare and wellbeing.
Developing courses and seeking accreditation for courses.
Liaising with other organisations and networking.
Attending meetings and training sessions.
Coordinating and organising short courses.
Coordinating student’s placement and assessment.
Interest: computing, reading, listening to music and cooking.
REFERENCES
Available on request